POLA IMPLEMENTASI STRATEGI JURUSITA PAJAK TERBAIK DALAM MERAIH IKU ORGANISASI (STUDI PADA KPP MADYA DUA SURABAYA, KPP PRATAMA JAKARTA PULOGADUNG, DAN KPP PRATAMA BALIGE)

Prabowo, Dhinnessa (2024) POLA IMPLEMENTASI STRATEGI JURUSITA PAJAK TERBAIK DALAM MERAIH IKU ORGANISASI (STUDI PADA KPP MADYA DUA SURABAYA, KPP PRATAMA JAKARTA PULOGADUNG, DAN KPP PRATAMA BALIGE). Skripsi thesis, Politeknik Keuangan Negara STAN.

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Abstract

Penelitian ini bertujuan untuk mengetahui pola implementasi strategi dalam meraih IKU organisasi, menganalisis perbedaannya antar Jurusita Pajak, dan perbedaan kompetensi terkait strategi pada masing-masing Jurusita Pajak. Penelitian ini menggunakan metode kualitatif dengan wawancara. Informan dipilih menggunakan purposive sampling yang meliputi Jurusita Pajak terbaik. Kemudian, data dianalisis menggunakan analisis tematik dengan bantuan koding. Hasil penelitian menemukan bahwa terdapat 13 (tiga belas) strategi yang digunakan oleh ketiga informan, yaitu komunikasi efektif, koordinasi/sinergi, profiling, tebar jaring, eksekusi tanpa menunda, pelayanan prima, menaati aturan, tertib administrasi, jadwal terstruktur, eksplorasi kreatif, inisiatif anggaran, IKU sebagai pedoman, dan belajar berkelanjutan. Atas strategi ini, beberapa informan memiliki strategi yang sama dan berbeda. Atas strategi yang sama, ditemukan terdapat prosedur implementasi yang berbeda. Strategi komunikasi efektif, profiling, koordinasi/sinergi, IKU sebagai pedoman, dan menaati aturan menjadi strategi yang paling banyak diterapkan dan memiliki variasi prosedur. Kemudian berdasarkan 12 (dua belas) tipe kompetensi, masing-masing informan memiliki pola yang berbeda terhadap strategi yang diimplementasikan. Kompetensi self management menjadi kompetensi yang paling dominan digunakan. This study aims to determine the pattern of strategy implementation in achieving organizational KPI, to analyze the differences between Tax Bailiff, and the differences in strategy-related competencies among Tax Bailiff. This study uses a qualitative method with interviews. Informants were selected using purposive sampling which included the best Tax Bailiff. Then, the data was analyzed using thematic analysis with the help of coding.The results of the study found that there were 13 (thirteen) strategies used by the three informants, namely effective communication, coordination/synergy, profiling, casting a net, execution without delay, excellent service, obeying rules, administrative order, structured schedule, creative exploration, budget initiative, KPI as a guideline, and continuous learning. Based on these strategies, some informants have the same and different strategies. For the same strategy, it was found that there were different implementation procedures. Effective communication, profiling, coordination/synergy, IKU as a guideline, and obeying rules are the most widely implemented strategies and have variations in procedures. Then based on 12 (twelve) competency types, each informant has a different pattern of strategy implementation. Self-management competency is the most dominant competency used.

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